Privacy Policy
Welcome to GetArtizan (“we”, “us”, or “our”). We value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application and website (“Platform”), and your rights in relation to that information.
By accessing or using GetArtizan, you agree to this Privacy Policy.
1. Information We Collect
We collect the following types of information to provide and improve our services:
a. Personal Information
Full name
Email address
Phone number
Profile photo (if uploaded)
Address or location (if provided or via device permissions)
Payment details (only when applicable, processed securely via third-party providers)
b. Usage Information
IP address
Device type and operating system
Log data (such as access times, pages viewed, and errors)
App usage behavior (pages or services accessed, search history)
c. Location Data
With your permission, we may collect location data to match you with nearby artisans.
d. Artisan Information
If you register as an artisan or service provider, we may collect:
Business name
Proof of identity or qualifications (optional)
Service descriptions, images, and pricing
2. How We Use Your Information
We use the collected data for the following purposes:
To create and manage user accounts
To match users with relevant artisans or services
To process service bookings or communications
To improve the performance and usability of our app and website
To communicate important service updates or promotional messages
To ensure compliance with legal and platform obligations
To prevent fraud and ensure platform security
3. Sharing Your Information
We do not sell your personal information. We only share information under the following circumstances:
With Service Providers: To process payments, deliver messages, or store data securely.
With Artisans: If you make a booking or send a request, your basic contact information may be shared with the artisan you are connecting with.
For Legal Compliance: If required by law, regulation, or legal process.
Business Transfers: In case of a merger, acquisition, or asset sale, your data may be transferred.
4. Data Security
We take reasonable precautions to protect your data. This includes encryption, secure servers, and access controls. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.
5. Your Rights and Choices
Depending on your location, you may have the following rights:
Access: Request a copy of the data we hold about you.
Correction: Update or correct your personal information.
Deletion: Request that we delete your account and personal data.
Opt-Out: You can opt out of receiving marketing messages at any time.
You can manage most of your information directly through your account settings or contact us at support@getartizan.com].
6. Third-Party Services
Our platform may include links to or integrations with third-party services (e.g., payment processors, Google Maps, social logins). These services have their own privacy policies and we are not responsible for their practices.
7. Children’s Privacy
Our services are not directed to individuals under the age of 13. We do not knowingly collect personal information from children. If you believe we have inadvertently collected data from a minor, please contact us immediately.
8. Cookies and Tracking Technologies
We may use cookies or similar technologies to enhance user experience, remember your preferences, and analyze performance. You can manage your cookie settings via your browser or device.
9. Changes to This Policy
We may update this Privacy Policy occasionally. If we make material changes, we will notify you via email or through the app. The updated policy will be posted with the new “Effective Date.”
10. Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us:
Email: support@getartizan.com
Phone: +234 901 506 9848